Privacy Policy

Effective Date: 1st May 2008

Last Updated: 4th September 2026

Prestige Luxury Service (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our rideshare platform, mobile application, website, and related services (collectively, the “Services”).

1. Information

We Collect Depending on how you use our Services, we may collect:Personal Information

•Name and contact details, including phone number and email address

•Date of birth or age information where required

•Profile photograph

•Account login information

•Payment and billing information

•Driver licence, vehicle registration, insurance, and other verification documents for drivers

•Information provided during customer support interactions Location Information When you use our Services, we may collect precise location information from your device, including:

•Pickup and drop-off locations

•Real-time location during a trip

•Approximate location when the app is running, where permitted by your device settings Location information is used to match riders and drivers, facilitate trips, calculate fares, provide safety features, and improve our Services.Trip and Transaction Information We may collect information about:

•Trip requests and destinations

•Trip dates and times

•Fares, payments, and transaction history

•Driver and rider ratings and feedback

•Promotional codes and rewards Device and Technical Information We may automatically collect information such as:

•IP address

•Device type and operating system

•Mobile advertising or device identifiers

•App version

•Browser type

•Crash reports and diagnostic information

•Usage and interaction data

2. How We Use Your Information We may use personal information to:

•Create and manage your account

•Connect riders with drivers

•Facilitate and manage rides

•Process payments and provide receipts

•Verify driver and rider identities

•Provide customer support

•Communicate with you about trips, accounts, safety, and service updates

•Detect and prevent fraud, abuse, and other unlawful activity

•Investigate incidents and enforce our terms and policies

•Improve, test, and develop our Services

•Conduct analytics and business operations

•Send marketing communications where permitted by law

•Comply with legal and regulatory obligations

3. Information Shared With Riders and Drivers To facilitate a trip, certain information may be shared between riders and drivers.For example, a driver may receive a rider's name, pickup location, destination, and relevant trip information. A rider may receive a driver's name, profile photograph, vehicle information, rating, and approximate location.We limit the information shared to what is reasonably necessary to provide and support the Services.

4. When We Share Information We may disclose information to:

•Riders and drivers as necessary to provide the Services

•Payment processors and financial service providers

•Identity and background-check providers

•Technology, hosting, analytics, communications, and customer-support providers

•Insurance providers and claims administrators

•Professional advisers, such as lawyers, accountants, and auditors

•Law enforcement, regulators, courts, or government authorities where required or permitted by law

•Other parties where necessary to protect the safety, rights, property, or security of our users, our business, or the public

•A buyer, investor, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of business assets We do not sell personal information for money unless permitted by applicable law and clearly disclosed to you.

5. Payments Payments may be processed by third-party payment providers. We generally do not store complete payment card details on our own systems where our payment providers can securely process them on our behalf.Payment providers may collect and process information according to their own privacy policies.

6. Location Services Our Services rely on location information to provide rideshare functionality.You may be able to control location permissions through your device settings. However, disabling location services may prevent certain features, including requesting or completing rides.

7. Communications We may send you service-related communications, including ride confirmations, driver or rider updates, receipts, safety alerts, account notifications, and support messages.Where permitted by law, we may also send promotional communications. You can generally opt out of marketing communications by following the unsubscribe instructions or changing your account preferences.

8. Safety and Recording Features Where available and legally permitted, we may provide safety features such as trip monitoring, emergency assistance, identity verification, or audio/video recording.Any recording or safety feature will be handled in accordance with applicable laws and the notices provided when the feature is used.

9. Data Retention We retain personal information for as long as reasonably necessary to:

•Provide and maintain the Services

•Meet legal, tax, accounting, insurance, and regulatory requirements

•Resolve disputes

•Prevent fraud and abuse

•Enforce our agreements

•Protect the safety and security of our users and Services When information is no longer required, we may delete it, anonymise it, or securely dispose of it.

10. Data Security We use reasonable technical, administrative, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights Depending on where you live, you may have rights regarding your personal information, including the right to:

•Request access to information we hold about you

•Request correction of inaccurate information

•Request deletion of certain information

•Object to or restrict certain processing

•Withdraw consent where processing is based on consent

•Request a copy of certain information in a portable format

•Opt out of certain marketing communications We may need to verify your identity before processing a privacy request. Some rights are subject to legal exceptions.To exercise your rights, contact us using the details below.

12. Children's Privacy Our Services are not intended for children under [minimum age]. We do not knowingly collect personal information from children in violation of applicable law.If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

13. International Data Transfers Depending on where you are located and where our service providers operate, your personal information may be stored or processed in countries other than your own.Where required by law, we will take appropriate steps to protect personal information when it is transferred internationally.

14. Third-Party Services and Links Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of third parties.We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we make material changes, we will provide appropriate notice as required by applicable law.The “Last Updated” date at the top of this policy indicates when it was most recently revised.

16. Contact Us If you have questions about this Privacy Policy or wish to exercise your privacy rights,

Email: infopresluxs@gmail.com

Copy right 2008